DBGHELP.DLL update from Microsoft

This updated file is only needed to create dump files for debugging eMule Plus' crashes.
The dump files will be used by developers to investigate where the problem was at the time of the crash.
Files must be sent to: eMulePlus@yahoo.com.sg. Please mention which version you were using in the subject/body of the email as well as related details.

Please download the file needed, decompress it and put DBGHELP.DLL file into eMule Plus directory:

Windows 98/Me/NT4/2000/XP: DBGHELP.DLL version 6.2.13.1


Helping us help yourself

When you report a bug we need all information you can provide -- when it happened, last actions, etc. It isn't useful you say it crashes, we need data about what was happening before that. In problematic cases we recommend to enable debug logging: when eMule Plus is closed edit the file preferences.ini and set the following values:

The same settings can be configured in Preferences->General->Logs -- enable 'Write logs to disk', 'Enable Debug Log' and disable 'Do not log countermeasures' (restart isn't required in this case).

Start eMule Plus and when it happens again, open debug.log and look for errors and "exceptions". You can paste the log in the support request thread, but observe the forum rules about content and users IPs (must be removed).


My Windows 2000/XP/2003 just silently reboots

You're probably getting a Blue Screen of Death (BSOD), but Windows is setup to reset your machine when it happens. To disable this feature and get some useful information on which driver is causing a crash you need to disable automatic rebooting:

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab.
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

Post the BSOD error in Support forum, these errors are usually caused by driver problems or hardware failures.


Common problems and solutions

* Error message on start: DbEnv::open:DB_runrecovery:fatal error, run database recovery
Database files are probably corrupted. Close eMule Plus, delete DB directory located inside eMule Plus main directory and run eMule Plus again -- database will be reset. Side effect -- all JumpStart statistics will be lost.

* Application cannot start: eMule.exe process is running utilizing 99% of the CPU, but application window doesn't appear.
Database files are probably corrupted. Kill eMule.exe process, delete DB directory located inside eMule Plus main directory and run eMule Plus again -- database will be reset. Side effect -- all JumpStart statistics will be lost.

* Can't restore from the system tray or system tray icon disappeared: execute emule.exe restore command in eMule Plus directory or type <path>emule.exe restore in the 'Run' box in Windows, where <path> is a full path to emule.exe on your drive.


Other workarounds

When you see yourself multiple times in the queue it's probable that you have yourself in the stored source. Remove the .txtsrc files from the temporary directory to solve this problem.

If you have a crash on start you might want to delete known.met because it could be corrupted or the format might be not compatible with this new version. Note: this action will result in rehashing of all shared files.

If you have random GUI crashes try to update your video driver to the last stable one provided by the manufacturer.

If nothing works start from scratch (with a new installation). Keep the following files: addresses.dat, ipfilter.dat, preferences.dat, shareddir.dat, staticservers.dat, tempdir.dat, userhash.dat, webservices.dat, clients.met and emfriends.met as well as the Web Server template and images directory. You will have to rebuild all configuration and rehash all files again right after start, but you will keep credits and your friends.

If you can connect to your Web Server and you got a message after login: You have chosen to download a file from this location: "/ from abb1b021[1]" then you should set in IE (Tools/Internet Options/Advanced) the "use HTTP 1.1 through proxy connection" to enable.

If you want HTTPS secured connection, try to use Delegate (find more info at http://www.delegate.org/delegate/ssl/). This tools is a freeware open-source project as well.

If you have too many 0.x upload slots with the zz upload system try to reduce the upload limit a bit and wait 30 minutes until it stabilizes. Reaching your maximum bandwidth isn't any good for the way the system calculates the needed slots, so please make your limit lower than the line maximum.

If your Online Signature is not working as intended, set your application title to 'eMule Plus v' (DRA:GOD app: in onlinesig options, general, bottom right corner there is a textbox, set that value there). There are other programs supporting custom application strings, take a look at their sites: winki2099 (site in German), Dawui (site in Spanish) and also get the most updated versions of DRA:GOD supporting application name.

If you get the error Could not check latest fakelist version and cannot browse the donkeyfakes homepage directly then try to browse the donkeyfakes homepage proxied over the free anonymizer. When this is working for you now, just put the following address (including last slash) in front of the URL to ed2kfakes.txt in preferences dialog and in front of the URL to eDonkey-fakes in webservices.dat file :